Effective August 30, 2026
These terms are an agreement between Splash Office LLC ("Splash Office", "we") and the company or person using the SplashOffice service ("you"). By creating an account or using the service, you accept them. If you are using the service for a company, you are accepting for that company and you confirm you have the authority to do so. If we have a separate written agreement with your company, that agreement wins wherever the two differ.
SplashOffice is business software for running a pool service company: customers, scheduling, routing, crews, quotes, contracts and electronic signatures, invoices, payments, and messaging. We improve it continuously, which means features change; we do not remove something your business depends on without telling you.
Keep your sign in credentials to yourself. You are responsible for what happens under your account, and a company is responsible for its staff and crew accounts. Tell us immediately if you believe an account has been used without permission. Accounts belong to the company that opened them and cannot be sold or transferred to another business without our agreement.
Your records are yours. Everything a company enters or generates in the service, its customer list, jobs, documents, and history, belongs to that company. You give us only the license we need to host, display, process, back up, and transmit those records in order to run the service, and that license ends when your data is deleted. We may use information in aggregated, anonymized form, with nothing identifying a company or a person, to understand and improve how the service works. Administrators can download a complete backup of their data at any time from inside the service.
You agree that we may communicate with you electronically, in the application and by email, and that agreements can be signed electronically through the service. A signature captured on our signing page records the typed name, the date and time, and the network address, and is intended by everyone to be as binding as ink. When you send text messages to your customers through the service, you are the sender: you confirm you have the consent the law requires to text them, and that you honor opt outs. Messages the platform sends for you include the standard STOP opt out.
Subscription fees are whatever your order or agreement with us says, billed as it says. Fees do not change mid term without notice. Card and bank payments from your customers are processed by the payment processor your company connects (Stripe or Square) under that processor's own terms, and their card and bank numbers never touch our servers.
Use the service lawfully and as it is meant to be used. Do not attempt to break into it, overload it, resell it, copy it, or probe other companies' data; do not use it to send spam or unlawful messages; do not upload anything that infringes someone else's rights or contains malicious code. We can suspend an account that puts other customers or the platform at risk, and we will say why.
The service works with outside providers a company chooses to connect: payment processors, DocuSign for signatures, your own email provider, and similar. Those connections run under each provider's own terms and privacy policy, and we are not responsible for an outside provider's acts or outages, though we will always tell you plainly when one fails rather than failing silently.
The software, its design, and its name belong to Splash Office and its licensors. These terms give you the right to use the service, not ownership of it. If you send us ideas or feedback, we may use them to improve the product without obligation, and doing so never gives us any right to your data.
The service is provided as is and as available. We work hard to keep it accurate and running, and we do not promise it will be uninterrupted or error free, and we disclaim implied warranties of merchantability, fitness for a particular purpose, and noninfringement. You are responsible for your business decisions, including the work you schedule, the prices you quote, and the agreements you sign.
To the fullest extent the law allows, neither party is liable to the other for indirect, incidental, special, consequential, or punitive damages, or for lost profits or lost data, and our total liability for all claims together is capped at the fees you paid us in the twelve months before the claim arose. Nothing in these terms limits liability the law does not allow to be limited.
You will defend and indemnify Splash Office against third party claims arising from your data, your messages to your customers, your breach of these terms, or your violation of law, and we will defend and indemnify you against third party claims that the service itself infringes their intellectual property.
You can stop using the service and close your account at any time. We can suspend or terminate for a serious breach of these terms or for nonpayment, after telling you what is wrong and giving you a reasonable chance to fix it, except where the risk to others requires acting immediately. After termination you have thirty days to export your data, including the complete backup download, and then we delete it, subject to legal retention of executed agreements and payment records. Sections 4 and 9 through 16 survive termination.
These terms are governed by the laws of the State of Florida, without regard to conflict of law rules, and disputes belong in the state or federal courts located in Florida. Both parties consent to that venue.
If these terms change, the new version is posted here with a new effective date, and a material change is announced inside the application at least thirty days before it takes effect. Continued use after the effective date is acceptance.
If a court finds one part of these terms unenforceable, the rest stands. A failure to enforce a term once is not a waiver of it. Neither party is liable for delay caused by events beyond its reasonable control. These terms plus your order and our privacy policy are the entire agreement between us about the service.
Questions about these terms: reach us through the contact form on this site, and we will respond by email.
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